Damaged or Lost Shipments
All prints are carefully inspected & packed. We very, very rarely have a shipment damaged by UPS.  Any damage would be apparent as soon as you open the package, so if you receive a damaged product or are missing any prints you MUST tell us by notify us within 2 days of delivery.

Returns, Exchanges, Cancellations & Changes
Because our products are a custom product and printed just for you we cannot accept returns or order cancellations.
Orders are processed & printed immediately upon you placing the order.  If we do allow a cancellation or change on an order not yet shipped, we will charge for all work completed up to that time (min. 50%) and if it results in a balance due you, we will not refund the balance but give an in-house credit.     No Refunds - In-House Credit Only

Digital File & Color Requirements

We keep our color system accurately calibrated and profiled and have very few color or print quality issues.
We get praised for our color & print quality often, but in order to offer you the best color match we do have a few guidelines.
 

File Types:
Your digital file should be either PSD(Photoshop) or .TIFF or .JPEG. These are the most common files types.  We can use other types, but they may delay your order.

File Size:
200 - 300 DPI is best with a image size close to the print size you are ordering.  If you have a large image size, a small DPI is fine. If you have a high DPI, then a smaller image size is fine. If both are too small for the size print you order, your print may be pixilated and grainy. Look at your file at 100% of the print size you are ordering. The print we send you is only as good as the file you send us!  If we see that your file is too small, we'll let you know, but we cannot always tell before printing. Art is subjective, so we cannot be responsible for quality due to customer image or file choice, such as poor resolution or low dpi. Always send the best file you have!

Color:
Your files should be RGB Color Mode for the best color match. RGB is the standard for most digital files and digital files are normally RGB unless someone has changed them on purpose. Rarely, but sometimes CMYK, Lab Color or other color mode files may alter your color.  If you're not sure of your file color mode or unless you changed it on purpose, then it is most likely it is RGB.

Remember, your files are printed as is!  You are responsible for all color adjustments & corrections before sending the file.  If your colors are critical, it is recommended that you order only one copy of a print before ordering a large quantity of the same print.
If we see something not right we will contact you, but art is subjective and it is not always easy to tell when something is wrong.

Cropping:
Most files we get require a little bit of cropping. Try to order your prints in the same proportions as your file to limit cropping. If your file requires cropping to fit the size print you order, we will use our best judgment as to what to crop out and are not responsible for overly cropped images.  If cropping is a concern, you should crop your file first yourself or tell us what you do not want cropped out. We will do our best to honor your request.

Borders:
We add borders to all un-stretched canvas prints and paper prints.
DO NOT add the borders to your image unless it is part of your image, or your image area may print smaller then you expect.

Canvas Shrinkage when Ordering Un-Stretched Canvas:
Canvas is a fabric and some shrinkage does happen in the production process. Any shrinkage is usually slight and the canvas can usually be stretched to your intended size, but it is recommended that you not cut or assemble bars or frames until you have that actual print in hand.
We do attempt to compensate for shrinkage, but because shrinkage is natural and uncontrollable we CANNOT guarantee exact sizes in un-stretched canvas.

Note: Un-coated canvas scratches easily!