We use a very carefully calibrated and profiled system and the very latest giclee production equipment, meaning we very rarely have a color or quality issue. But below are few things that could cause color differences or print-quality issues with your image.
We want to make sure you love the prints you get from us!
We do not modify or adjust a client file other then cropping & sizing. We print your file as is.
Print quality of the finished print you get from us can only be as good as the original digital file you give us. So we cannot be responsible for issues like out of focus, poor resolution, low dpi, content, wrong color mode, etc. We use a very carefully calibrated and profiled system. But you are solely responsible for image quality and color, and should make any color adjustments BEFORE uploading your file. It is NOT always possible to get 100% accuracy! Since monitors have different color levels, we cannot guarantee that your print will look exactly the same as it does on your monitor.
We print files as they actually are. We do not brighten or lighten any files. Sometimes a customer's monitor will display a file lighter/brighter or darker then it actually is. We cannot guarantee that your print will look exactly the same as it does on your monitor.
For best results, your digital file should be either PSD (Photoshop) or .TIFF or .JPEG. These are the most common files types. We can use other types, but they may delay your order.
200 - 300 DPI is best with a image size close to the print size you are ordering, but generally no less the 100 dpi. If you have a large image size, a small DPI is fine. If you have a high DPI, then a smaller image size is fine. If both are too small for the size print you order, your print may be pixilated and grainy. Look at your file at 100% of the print size you are ordering. The print we send you is only as good as the file you send us! If we see that your file is too small, we'll let you know, but we cannot always tell before printing. Art is subjective, so we cannot be responsible for quality due to a client's image or file choice, such as poor resolution or low dpi. Always send the best file you have!
Your files should be RGB Color Space for the best color match.
RGB is the standard for most digital files and digital files are normally RGB unless someone has changed them on purpose. Please do not send CMYK mode files.
Most files we get for stretched canvas prints require some cropping. Try to order your prints in the same proportions as your file to limit this. If your file requires cropping to fit the size print you order, we will use our best judgment as to what to crop out and are not responsible for overly cropped images. We generally crop evenly from all sides. If cropping is a concern, you should crop your file first yourself or tell us what you do not want cropped out. We will do our best to honor your request.
On paper prints, we generally don't crop if the file proportions and size ordered are similar. This means that your prints may not be the exact size you order.
You do not have to make your file the exact same size of the print you are ordering. It will be automatically enlarged, reduced & cropped. We DO NOT guarantee exact sizes. All finished print sizes may be approximate and hence be a little smaller or larger than your order. We recommend that you NOT make frames, cut mats, stretcher bars, etc., until you have the actual print in hand.
NO!! DO NOT add a border unless you consider that part of your image area. If you add the border to your file, it becomes image area that may cause your image to print SMALLER than you want.
We will add a border to your file when we print if you request one.
NO! We only use the original printer manufacturer inks for true color & archival life.
Gallery Wrapping is when the image/photo wraps around the edges. With gallery wrapping, framing is not necessary. Most people simply hang their canvas as is, but of course you can always choose to have it framed.
Yes, any solid color you want (black is the most popular). If you have a color in the image that you would like on the edges, we'll match it as close a possible.View Edge Option
NO! On un-stretched canvas, we leave approximately two inches, and on paper we leave approximately one inch.
NO! Your giclee print will be completely done in our U.S. giclee studio! MADE IN AMERICA!
Yes, we use the finest materials available to achieve accurate color reproduction and long life.
Yes. We have many regular clients that over-paint, embellish or put a texturing glaze on our canvas prints. Many clients tell us they use either oil or acrylic paint.
We've never been told of any problems, but you should always do a test print first. The only issues with painting over our printing and coating that have been reported to us have been with water colors. All seem to order their canvas coated, so it is RECOMMENDED that you have us coat the canvas. Uncoated canvas can be damaged easily!
