Custom Fine Art Giclee Print Maker

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American Art Editions is a fine art printing studio. We use the latest equipment and printing, coating & stretching processes to reproduce your paintings & photography in museum quality at the lowest possible price. If you have questions, please feel free to contact us, we're happy to answer your questions, but first please check out our FAQ section below. Your question is most likely already below as well as some you may not even have thought of. Of course if we can be of any help, please feel free to contact us.
Ordering Questions - Getting Started How does it work? How do I get a price? How's the best way to place my order? How do you say Giclee? I placed an order and have not heard if it is OK? Can I Cancel My Order? Is there a set up charge? Is there a minimum order? File Requirements What size digital file is best? What are your digital file requirements? How do I get my files to you? If I want a border do I need to add it to my image? Can I send my original art? Will my colors print correctly? Will you check to make sure my files are big enough? Printing Questions Do you use aftermarket or off brand inks like some other companies? Is there an extra charge for borders What make machine will my order be printed on? Is the ink & material you use archival? Can I paint on or embellish by canvas prints?	Canvas Stretching Questions Do you offer canvas stretching on wood stretcher bars? What sizes do you stretch? Can I get my canvas un-stretched so I can stretch it myself? What Is Gallery Wrapping Can you print my gallery wrapped edges in a solid color? What size wood stretcher bars do you offer? If I order my canvas un-stretched do you leave extra canvas for me to stretch it? Do you staple your canvas on the sides or on the back? Can you add hanging hardware to my stretched canvas? Shipping Questions How are prints shipped? What is your shipping charges? How long before my order ships? Do you ship to Canada? Can I return my prints? Other Questions How are you so much lower then everyone else? Is your online order form secure? Will you print nude art or photography? Is your printing done off shore? Do you offer quantity discounts? Are my files safe with you? Can I visit your studio?
About Color & Print Quality - We want to make sure you love the prints you get from us! We try our best to catch problems with your files, but art is subjective and it's not always easy see something wrong. We want you to absolutely love the prints you get from us, so please remember, the print quality of the finished print you get from us will only be as good as the digital file you give us to work with,* so we cannot be responsible for color or print quality such as out of focus, poor resolution, low dpi, content, wrong color mode, etc. Example: If you send us a photo that is slightly out of focus, our software will improve it slightly, but it will still print out of focus. Your files are printed "AS IS". You are solely responsible for image quality & color and should make any color adjustments or corrections BEFORE uploading your file. Please look at your file at 100% and read our file requirements before sending your file. If your monitor is not property calibrated you may see your file colors differently then they are. We always recommended that before ordering a large quantity of the same print and color is important to you, you should order 1 first! Please see our color & file requirements below. Cropping: Most files we get for stretched canvas prints require some cropping. Try to order your prints in the same proportions as your file to limit cropping. If your file requires cropping to fit the size print you order, we will use our best judgment as to what to crop out and are not responsible for overly cropped images. We generally crop evenly from all sides. If cropping is a concern, you should crop your file first yourself or tell us what you do not want cropped out. We will do our best to honor your request. On paper prints we generally don't crop if the file proportions and size ordered are similar.
Production Time Please remember, our items are custom made after you order, so please allow sufficient time when ordering. In order to produce the best quality prints, our production time varies but generally runs anywhere from 5 - 10 business days, depending on what you order. Prints will always require an absolute minimum of 3 days simply due to required drying time. Rush Orders While we try to accommodate rush orders, we cannot make guarantees. Prints will always require an absolute minimum of 3 drying days simply due to required drying time. Rush Orders Are Subject To A 30% Min: $25 Service Charge	Shipping Terms & Rates 10% to 4% Depending On Total $12.95 Minimum Hawaii, Alaska & Canada pay actual cost. We will bill your credit card for the shipping cost when shipped. If you request UPS Next Day Air, 2 Day Air or 3 Day Air, we will bill your credit card for the actual cost when shipped. Damaged or Lost Shipments All prints are carefully inspected & packed. We very, very rarely have a shipment damaged by UPS. Any damage would be apparent as soon as you open the package, so if you receive a damaged product or are missing any prints you MUST tell us by email or letter within 2 days of delivery for us to be able to file a loss claim. You MUST keep all packaging for UPS inspection!
Returns, Exchanges, Cancellations & Changes Because our products are a custom product and printed just for you we cannot accept returns or accept order cancellations. We carefully inspect each order & print before shipping. We very rarely make errors on orders, but of course if we do we reserve the right to either correct & re-ship the order or give you an in-house credit. If we do allow a cancellation or change we will charge for all work competed up to that time and if it results in a balance due you, we will not refund the balance but give an in-house credit. No Refunds - In-House Credit Only
Getting Started How does it work? Getting your paintings or photography reproduced by American Art Editions is fast & easy! You go to our pricing page and enter the size you want and pick any options you want. If the price is fine, continue down the page to order your prints. You'll then be able to upload a digital file of your art. We get your order and digital file. We then produce your order and ship it to you by UPS, it's that easy! Back To Top How do I get a price? Simply go to our online price calculator, answer a few questions and get your price instantly! If you like the price you can then order instantly online! Back To Top How's the best way to place my order? We request that whenever possible you order online. That way we will have all your information and there is less chance of mistakes. Back To Top How do I get my files to you? After you order we'll send you a link to our upload page. Our upload page will take up top 40 meg files. If you have large files or a lot of files let us know and well send you our FTP information. You may FTP files up to 100+ megabytes each, but you must first email us for settings and pass code and you must have an FTP program on your computer. With large files we recommend sending them on a CD. Back To Top I placed an order and have not heard back from you? If you placed your order and don't hear back from us, then that is a good sign! We generally only contact you if we see a problem with your file or have a question about your order. Otherwise, we just produce the order and ship it to you. Please note: When you order online. You will get an automated confirmation email if you entered a correct email address. Back To Top Will you check to make sure my files are big enough? We will look at your files to determine if they are big enough to print at the size your order. If we feel they are too small we'll contact you and ask for a bigger file or suggest that you print smaller. Determining if a file is big enough is subjective and we use our best judgment, so you are ultimately responsible for the file quality that you send us. Please look at you files at 100%. Back To Top Can I Cancel My Order? Once an order has been placed and in production it can not be canceled. Back To Top PRINTING QUESTIONS What size digital file is best? Always, the bigger, the better. You need either a high dpi or a large image size for the best results. If you have both you will get a better print. DPI should be 100 to 300+ for best results. Lower DPI may work fine if you have a large image size and a small image size may work if you have a high DPI. The larger we are printing the more important file size, DPI and quality is! Back To Top Digital file requirements? Digital File & Color Requirements Your digital file MUST be either PSD(Photoshop) or .TIFF or .JPEG. These are the most common files types. Your files should be RGB Color Mode for the best color match. RGB is the standard for most digital files and digital files are normally RGB unless someone has changed them on purpose. CMYK, Lab Color or other mode files may alter your color. Sometimes drastically! We cannot be responsible for quality due to customer image choice, such as resolution, low dpi, content, color mode, out of focus, etc. Remember, your files are printed as is! You are responsible for all color adjustments & corrections before sending the file. If your colors are critical, it is recommended that you order only one copy of a print before ordering a large quantity of the same print. If we see something not right will contact you, but art is subjective and it is not always easy to tell when something is wrong. Most files we get require a little bit of cropping. Try to order your prints in the same proportions as your file to limit cropping. If your file requires cropping to fit the size print you order, we will use our best judgment as to what to crop out and are not responsible for overly cropped images. If cropping is a concern, you should crop your file first yourself or tell us what you do not want cropped out. We will do our best to honor your request. Back To Top If I want a border do I need to add it to my image? NO!! DO NOT add a border unless you consider that image area. Let us add the border. If you add the border to your file it becomes image area which may cause you image to print smaller then you want. We will automatically add a border to your file when we print.. Back To Top Can I send my original art for you to photograph? Yes, we can photograph your original art. We do have a size limit of 32 inches x 32 inches. If send original art, pack it securely and insure it! Use FedEx, UPS or some service were it can be tracked. The cost is a one time charge of $150 plus the actual return shipping cost. Just like with digital files, we'll print your colors as close a possible. Back To Top Will my colors print correctly? We very rarely have a color matching problem. Generally the color prints exactly as your file is or prints very close with only slight and acceptable differences. But remember, your digital file is printed "as is," and all the responsibility for color rests with you. Unless you have calibrated monitors, what you see on your screen may not match what's on ours.. Even with this note of caution, we do this all the time with superb results. Digital File & Color Requirements Your digital file MUST be either PSD(Photoshop) or .TIFF or .JPEG. These are the most common files types. Your files should be RGB Color Mode for the best color match. RGB is the standard for most digital files and digital files are normally RGB unless someone has changed them on purpose. CMYK, Lab Color or other mode files may alter your color. Sometimes drastically! We cannot be responsible for quality due to customer image choice, such as resolution, low dpi, content, color mode, out of focus, etc. Remember, your files are printed as is! You are responsible for all color adjustments & corrections before sending the file. If your colors are critical, it is recommended that you order only one copy of a print before ordering a large quantity of the same print. If we see something not right will contact you, but art is subjective and it is not always easy to tell when something is wrong. Most files we get require a little bit of cropping. Try to order your prints in the same proportions as your file to limit cropping. If your file requires cropping to fit the size print you order, we will use our best judgment as to what to crop out and are not responsible for overly cropped images. If cropping is a concern, you should crop your file first yourself or tell us what you do not want cropped out. We will do our best to honor your request. Back To Top Do you use aftermarket or off brand inks like some other companies? NO! We only use the original printer manufacturer inks for true color & archival life. Back To Top What Is Gallery Wrapping? Gallery Wrapping is when the image/photo wraps around the edges. With gallery wrapping, framing is not necessary. Most people simply hang their canvas as is, but of course you can always still have it framed if you choose! Back To Top Can you print my gallery wrapped edges in a solid color? Yes, any solid color you want. Black is the most popular! If you have a color in the image that you would like on the edges, we can do that. We'll match it as close a possible. Back To Top Is there an extra charge for borders? NO! On un-stretched canvas we leave approx. 2 inches and on paper we leave approx. 1 inch. Back To Top Is your printing done off shore like some others? NO! Your giclee print will be completely done in our US giclee studio! Back To Top What brand or model machine will my order be printed on? Our studio is fully equipped with a variety of the latest brands & models of equipment. We can not always tell you which piece of equipment will be used on your order. It's like when you buy anything, your only concern is price & the finished product. We will always use the best equipment for your particular order giving you the very best finished print! You're paying us to worry about the printing, so you can concentrate on your art! Back To Top Is the ink & material you use archival? Yes Back To Top Can I paint or embellish by canvas prints? We have many regular customers that over-paint, embellish or put a texturing glaze on our canvas prints. We've never been told of any problems. but you should always do a test print first. All seem to order their canvas coated so, it IS RECOMMENDED that you have us coat the canvas first. Uncoated canvas can be damaged easily!! Back To Top Canvas Stretching Questions Do you offer canvas stretching on wood stretcher bars? Yes, in two stretcher thicknesses. 3/4 inch & 1 1/2 inch. Back To Top What sizes do you stretch? Your Canvas Stretched on 3/4" stretcher bars. Maximum finished size 40" x 40" Larger sizes will require extra dimensional weight shipping cost. Standard Size 3/4" Stretcher Bars: 8", 9", 10", 11", 12", 14", 16", 18", 20", 24", 26", 30", 32", 36", 40" Your Canvas Stretched on 1 1/2" stretcher bars. Maximum finished size 38" x 40" Larger sizes would require extra dimensional weight shipping cost. Standard Size 1 1/2" Stretcher Sizes: 16", 18", 20", 24", 26", 30", 32", 36", 40" Non Standard Size Stretcher Bars - Any size NOT listed above. Additional $12 charge per stretched canvas. Back To Top Can I get my canvas un-stretched so I can stretch it myself? Yes! Back To Top What size wood stretcher bars do you offer? We offer two stretcher thicknesses. 3/4 inch & 1 1/2 inch. Back To Top If I order my canvas un-stretched do you leave extra canvas for stretching? Yes, approx. 2 inches. Back To Top Do you staple your canvas on the sides or on the back? On the back. Back To Top Can you add hanging hardware to my stretched canvas? Yes. We have two different options. we can put a wire on large canvases and a single hook on smaller canvases. Back To Top SHIPPING QUESTIONS How are prints shipped? Prints are shipped in either tubes or flat boxes. Of course stretched canvas prints are shipped flat Back To Top How long before my order ships? Production time varies but generally runs anywhere from 3 -10 business days, depending on what you order. Very large orders may take longer, simple orders may get done quicker. We try to accommodate rush orders but cannot make guarantees. Rush Orders Are Subject To A 15% - Min: $25 Service Charge. Back To Top Do you ship to Canada? Yes Back To Top Can I return my prints? Since our products are custom printed just for you, we can not accept returns. Back To Top OTHER QUESTIONS Is there a set up charge? NO Back To Top Is there a minimum order? NO! Back To Top How do you say Giclee? The first question we hear from many people that call us: It's pronounced ' zhee-klay ' . Don't worry, we won't make you say it if you call, just ask about our 'art prints'. Back To Top How are you so much lower then everyone else? We'll, we're not cheap, it just that everyone else is too high! We offer pricing that allows you to sell your art and still make money. We don't skimp on quality. We use the best materials and the latest equipment to give you high quality giclees at the lowest possible price. Back To Top Do you offer quantity discounts? Yes, just ask. Tell us what you need and how many. Back To Top Is your online order form secure? Yes, all transactions on our Web server are encrypted using S. S. L. to provide you with optimal security and peace of mind. We don't make it available on the Internet; to us, to you, or anyone else. The only information about you that is stored on our servers is: which items you currently have in your shopping cart, your preferred shipping method, and which state you are in for sales tax purposes. We keep track of you using a cookie file stored in your computer's memory temporarily. This file is deleted from your computer's memory when you close your Internet browser. Unlike many Internet companies who store your name, address, and financial information on the Web server, as stated before, we do not. This protects you from crackers (hackers) breaking into our server and stealing important personal information about you. This also makes it necessary for you to re-enter your credit card name and shipping information every time you place an order with us. We understand that many appreciate the convenience of having their information stored, but our company feels it is not worth the liability of having your personal information compromised. Back To Top Will you print nude paintings or photography? Yes, since many artist include nudes in their art, we will print artistic nudes, but We DO NOT print porn! Back To Top Are my files safe with you? Yes! We never share your files with anyone! Your files never leave our studio. Back To Top Can I visit your studio? If you are in the area, you can of course drop off files and pick up your order, but we DO NOT invite visitors into our production area. In addition to it being distracting our staff, we wish to protect the privacy of our clients and their work. We also have proprietary coating & stretching processes. Back To Top What is your shipping charges? Shipping rates are per order, no matter how many prints you order! UPS Ground Shipping - 10% of your order total - $12.00 Min. Hawaii, Alaska & Canada Pay Actual Shipping Cost When Shipped We charge the actual cost. There may be two charges on your card. If shipping involves dimensional weight or requires another method. You will be charge the actual cost involved.. Stretched canvas prints over 40" may incur additional cost due to UPS's dimensional weight charges. With the way "dimensional weight" works, a 40 x 40 will cost you our regular shipping charge, but a 36 x 48 would cost about from $50 - $100 for shipping depending distance.. Back To Top Privacy policy: We do not sell E-mail addresses or other personal information of its clients to any third party. Quality Guaranteed! We Only Use Heavy 20 mil. Archival Fine Art Canvas & Archival Papers & Inks* We cannot be responsible for quality due to customer image choose, such as poor resolution, low dpi, content, color, out of focus, etc. Color matching is recommended before ordering a large number of prints. We can guarantee color ONLY if you have us color match & proof your files. PLEASE NOTE: Your credit card statement will list our charges as: Digital Magic Imaging*
Home Custom Print Prices Custom Mat Prices Help? Contact Us Specials