Frequently Asked Questions
For professional clients
- How do I get my files to you?
- Do you provide proofs?
- What printers do you use?
- What inks do you use?
- What about protecting the image, once printed?
- How do I make a digital file for my art?
- Where are you located?
- Can you ship directly to my customers?
- When shipping to my customers, is there an invoice or pricing in the package?
Printing Questions
- Digital file requirements
- About Color & Print Quality
- If I want a border, do I need to add it to my image?
- Do you use aftermarket or off-brand inks like some other companies?
- What Is Gallery Wrapping?
- Can you print my edges in a solid color?
- Is there an extra charge for borders?
- Is your printing done off shore like some others?
- Is the ink & material you use archival?
- Can I paint or embellish my canvas prints?
Ordering Questions
- How does it work & what is the process?
- How do I get a price?
- What is the best way to place my order?
- How do I get my files to you?
- I placed an order and have not heard back.
- Can I cancel my order?
- Can I return my prints?
Canvas Stretching Questions
- Do you offer canvas stretching on wood stretcher bars?
- Can I get my canvas un-stretched so I can stretch it myself?
- What size wood stretcher bars do you offer?
- If I order my canvas un-stretched, do you leave extra canvas for stretching?